Nathan Trips is committed to providing you with high-quality outdoor and travel products. If you are not completely satisfied with your purchase, we have a straightforward Return and Refund Policy to assist you. Return Requests To initiate a return, please email us at [email protected]. Returns must be requested within 30 days of receiving your order. Please include your order number and the reason for the return in your email. Conditions for Returns To be eligible for a return, the item must be: – Unused and in the same condition that you received it – In the original packaging with all tags attached – Not marked as final sale or clearance Return Shipping Customers are responsible for the cost of return shipping unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. Refund Process Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a few days. Exchanges Unfortunately, we do not offer exchanges. If you would like a different item, please return the original item for a refund and place a new order for the desired product. Damaged or Defective Items If you receive a damaged or defective item, please contact us within 7 days of receipt at [email protected]. We will provide instructions on how to proceed. Thank you for choosing Nathan Trips! We appreciate your understanding and cooperation in ensuring a smooth return process.