At Nathan Trips, we value customer satisfaction and strive to provide a smooth experience. Please read our refund and return policy carefully:
1. Eligibility for Returns
- Items can be returned only if they are defective, damaged, or incorrect.
- The product must be unused, in its original condition, and returned with all packaging and accessories.
- Requests for returns must be made within 7 days of delivery.
2. Process for Returns
- To request a return, contact us at [email protected] with your order details and reason for return.
- Our team will review your request and provide instructions for returning the product.
3. Refunds
- Refunds will be issued only after the returned item is received and inspected.
- Refunds will be provided in the form of cash at the time of return pickup or replacement delivery.
- Shipping charges, if any, are non-refundable.
4. Non-Returnable Items
Certain products such as personal-use items, perishable goods, or customized products may not be eligible for return unless they are defective or damaged.
5. Exchanges
If applicable, we may offer a replacement instead of a refund for defective or incorrect items.
For questions or assistance, please reach out to us at [email protected].